Info, Shipping & Returns
For US orders, please allow up to 10-14 days for your order to arrive.
Please be aware that we are unable to refund any custom jerseys or garments. All sales are final.
Delivery time is estimated once your order leaves the shop. Ex. if your order says 2 day delivery, be aware that doesn't include processing time. Orders for delivery inside the US will have a tracking number. Domestic first-class mail orders can generally take up to 10-14 days for delivery after ship date depending on location. All orders are shipped via USPS.
Please be aware that there may be an additional import tax charged on items valued over $25 when delivering outside of the US. Customers are responsible for customs and duty fees; these are not included in the shipping cost. We have no way to calculate or pay these fees on the customer's behalf. Customs may also hold your order longer than the estimated delivery times.
International delivery times can take up to 14 business days or longer depending on location. If after 21 days your package still has yet to arrive, please call your local post office and/or email us with your order number and details. If your tracking number shows your package had been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
Unfortunately we are not able to ship to the United Arab Emirates, Saudi Arabia, Egypt, Morocco, Jordan, Israel, Indonesia and some South American countries.
Shipping costs are based on weight and the location being sent to.
Returns for full purchase (minus shipping costs) accepted up to 30 days after received. Returned items must be in the same condition as when purchased.
We will not accept washed or worn garments, or used merchandise (i.e. items that smell like smoke, covered in pet hair, etc). All items must have original tags and materials (for limited items, please return Certificate of Authenticity as well). We do not cover shipping costs when returning an item unless it is faulty in some way.
Any faulty or missing items must be reported to us upon delivery, and we will do our best to replace.
We are unable to accept exchanges for any purchased items at this time. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering.
When emailing about an order, please include full name, address and order number. Message the Pop-Up Shop using the contact form here. For all other inquiries, please contact us at 100thieves.com
Returns should be sent to:100 THIEVES Pop-Up Shop
3359 Pegasus Drive 206
Bakersfield, Ca. 93308