We offer some items for sale before they actually arrive in our warehouse so refer to the product page at time of order for expected wait times. We will ship out your pre ordered items within 1-2 business days after they become available at our warehouse.
Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
If your package has been returned to sender (100 Thieves) then we can send it back out for the cost of shipping or provide a refund. If you think your package has been returned to sender but we have not contacted you, let us know by submitting a ticket using our contact form. We may not be able to send international packages back out, so please ensure you have the correct shipping address at the time of purchase.
If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will handle it from there.
Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering.